01323 733 361

info@eastbournechiropractic.co.uk

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Privacy Policy Notice

 In accordance with the new General Data Protection Regulation (GDPR), the clinic has updated it’s Patient Privacy Notice (see below) in it’s commitment to protecting the privacy and security of your personal information. This privacy notice describes, in line with GDPR, how we collect and use personal data about you during and after your time as a patient of this clinic. It also sets out how we use that information, how long we keep it for and other relevant information about your data. Your email address will only be used to send you newsletters, or contact you regarding appointment times, or other relevant clinic information.

What is a Privacy Notice?

Under data protection law you, as a patient of Eastbourne Chiropractic Clinic, have specific rights. To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice.

Who We Are

We are Eastbourne Chiropractic Clinic, 5 Old Orchard Road, Eastbourne, East Sussex, BN21 1DB; telephone number: 01323 733361; email address: info@eastbournechiropractic.co.uk. For the purposes of processing your personal data we are the Controller.

Data Protection Officer

As we record and use sensitive data we take the protection of this data very seriously. We have therefore appointed a Data Protection Officer, Suzanne Waite, who is your first point of contact for any matters regarding your personal data we process. They can be contacted on 01323 733361, email address is: info@eastbournechiropractic.co.uk, and postal address is as given above.

The Personal Data We Process and What We Do with It

We record and use the following categories of personal data: name, address, telephone numbers, email address, date of birth, health information including medical history, diagnosis and treatment data. Our lawful basis of processing this data is one of contract and, for the health information, the provision of health-related services as a chiropractic clinic. In addition, we will only examine or treat you with your explicit consent.

Sharing Your Personal Data

We only share your personal data with your explicit consent, where, for example we need to contact a third party and give them your contact details in order to resolve a technical issue. Where third parties are used by us to store your personal data, we ensure they are compliant with the data protection law and any such data is not stored outside of the EU.

Retaining Your Personal Data

Whilst you are a patient of ours we will continue to store and use your personal data. We are required to store your data for a minimum of 8 years from your last visit. However, it is our policy to store data indefinitely, as it is inappropriate to destroy health records because they can be of benefit in the future should you return.

Your Rights

As we process your personal data, you have certain rights. These are a right of access, a right of rectification, a right of erasure and a right to restrict processing.
— You may request a copy of your data at any time. Please make such a request in writing or by email to the Data Protection Officer, whose details are shown above. Please provide the following information: your name, address, telephone number, email address and details of the information you require.
— If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact us directly and any necessary corrections to your data will be made without undue delay.
— If you believe we should erase your data, please contact the Data Protection Officer, whose details are shown above.
— If you wish us to stop storing or using your data, please contact the Data Protection Officer, whose details are shown above.
— Where you have provided explicit consent for us to use your data you have a right to withdraw this consent at any time.

Data Breaches

Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the Data Protection Officer who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.

Should You Wish to Complain

If you have any questions about this Privacy Notice or how we handle your information, please contact the Clinic’s Data Protection Officer Suzanne Waite. She can be contacted on 01323 733361. You can also contact the ICO via their website: www.ico.org.uk should you wish to make a complaint about the way we are processing your personal data.

Automated Decision Making and Profiling

We do not use any system which uses automated decision making or profiling in respect of your personal data.